1. Our position
MediaMatic aims to operate honestly and take proportionate steps to avoid causing or contributing to exploitation, discrimination, privacy harm, deceptive design or irresponsible technology use.
2. Our activities and suppliers
We provide website, hosting-related, content, SEO, automation, security-support and digital consultancy services. Relevant suppliers may include hosting and infrastructure providers, domain registrars, software and AI services, email and communications providers, freelancers and professional advisers.
3. Proportionate due diligence
We take a risk-based approach appropriate to a small digital agency. Relevant considerations may include a provider’s security and privacy information, processing location, contractual protections, accessibility, environmental approach, use of subcontractors, credible complaints and the sensitivity of the intended work. We do not claim to audit every supplier or every tier of a supplier’s operations.
4. Human rights and labour standards
We do not knowingly engage suppliers or collaborators using forced, bonded or trafficked labour, exploitative child labour, unlawful discrimination or unsafe working conditions. Suppliers and collaborators are expected to comply with applicable labour and human-rights law and to address credible concerns.
5. Responsible technology
- collect and retain only personal data reasonably needed for the task;
- use access controls, updates and proportionate security measures;
- avoid deceptive interfaces and undisclosed manipulation;
- consider accessibility and exclusion risks;
- apply meaningful human review to consequential AI-assisted work; and
- raise material legal, safety or ethical limits rather than presenting technical work as formal assurance.
6. Environmental care
We favour maintainable websites, efficient hosting choices, sensible media sizes and longer-lived digital systems where practical. Environmental claims will be specific and proportionate. We will not describe a service as carbon neutral, sustainable or independently verified unless we have adequate evidence for that description.
7. Concerns and action
We assess credible concerns in light of their severity, our connection to the issue and our ability to influence the outcome. Action may include clarification, additional safeguards, an improvement request, restricted use, a change of provider or ending a relationship. Where harm has occurred, proportionate remediation may be considered with appropriate advice.
8. Status and review
This is a voluntary statement of approach. It is not presented as a statutory modern-slavery, sustainability or corporate due-diligence report, nor as certification against a particular standard. It does not replace applicable law or a written client agreement. We will review it as the business, suppliers and applicable obligations develop.
Concerns can be sent through the contact page or to [email protected]. Our Complaints and Support Policy explains what to include and what happens next.