Secure client support
Access your support tickets and client updates.
Sign in if you have a MediaMatic account, or request a private email link to view a ticket, reply securely and add supporting files.
Client access
Sign in—or open one ticket securely.
Already have an account? Sign in with your email address and password. Only need to check one ticket? Request a private link using the same email address as the support request.
For your protection, MediaMatic creates new accounts only after confirming email ownership. A time-limited ticket link is usually the quickest route when you do not have an account.
Sign in to your MediaMatic account.
Use your account for support tickets, secure replies and client services.
Need help getting in?
Reset your password or request a secure link for an existing support ticket.
Access an existing ticket
We will email a private, time-limited link if the address matches a ticket.
After your password is accepted, you may be asked for a 2FA security code. Having trouble with 2FA?