Help Centre

Find the right route for your question.

Use this page to find answers, contact Mediamatic, submit a support ticket, or securely view and reply to existing tickets through the client portal.

FAQsProject supportLive support tickets
Start here

Choose the support route that fits what you need.

Check the FAQs for a quick answer, submit a ticket for trackable support, or contact us when you need general project guidance.

01

Read common questions

Quick answers about consultations, websites, SEO, WordPress care, security and getting in touch.

Open FAQs
02

Send a message

Use the contact form when you need a direct reply about a project, an existing website, or ongoing support.

Contact MediaMatic
03

Submit a support ticket

Send a trackable request with the affected website, priority, issue details, and supporting files.

Open a Ticket
Useful links

Helpful places to go next.

These links cover the main routes people usually need before opening a conversation with us.

Support tickets

Submit and track website support online.

Open a support ticket for a website issue, upload useful files, and use the secure client portal to review ticket history or reply to updates.