Client portal help
Help accessing your support tickets.
Use the guidance below if you cannot sign in, your secure link has expired or you are unsure which email address is connected to your tickets.
Choose the problem
Start with the issue you’re seeing.
Password not accepted. Use the password-reset link on the Client Portal and follow the email instructions.
Two-factor code requested. Enter your security code after your password is accepted. If the code is missing or no longer works, contact MediaMatic for an identity check.
No email arrived. Check your junk folder and confirm that you used the same email address as the original support request.
Wrong email address or still blocked. Contact MediaMatic and include your ticket reference if you have it. We will verify access before changing account details.