Website and services
Website Terms
Rules for using the website, forms, portal and online services, and how estimates and written client agreements work.
Read the Website TermsLegal and governance
Legal Centre
A clear route to the policies, terms and statements that apply to MediaMatic, its website, forms, client portal and digital services.
Choose the document that matches your question.
Each page covers a distinct part of how MediaMatic operates its website, handles personal information, supports clients and describes digital and AI-related services. A written proposal, statement of work, data-processing agreement or service contract may add terms for a particular engagement.
Personal information
Privacy Notice
How enquiry, newsletter, ticket, portal and client information is collected, used, retained and protected.
Read the Privacy NoticeWebsite technology
Cookie Policy
How essential cookies and any optional analytics, embeds or similar technologies are controlled.
Read the Cookie PolicyInclusive access
Accessibility Statement
Our approach to accessible content, forms, navigation and client-support tools.
Read the Accessibility StatementHelp and resolution
Complaints and Support Policy
How to raise a project, service, account, ticket, billing, accessibility or privacy concern.
Read the Complaints and Support PolicyProfessional responsibility
Digital Services and AI Disclaimer
Important limits around general website information, security, SEO, automation and AI-compliance support.
Read the Digital Services and AI DisclaimerBusiness standards
Responsible Business Statement
Our proportionate commitment to ethical suppliers, human rights, privacy, accessibility and responsible technology.
Read the Responsible Business Statement