Legal and governance

Legal Centre

A clear route to the policies, terms and statements that apply to MediaMatic, its website, forms, client portal and digital services.

Find the document that applies.

These pages explain how MediaMatic operates its website, handles personal information, supports clients and describes the limits of general digital and AI-related information. A written proposal, statement of work, data-processing agreement or service contract may add terms for a particular engagement.

Website and services

Terms

Rules for using the website, forms, portal and online services, and how estimates and written client agreements work.

Read the terms

Personal information

Privacy Notice

How enquiry, newsletter, ticket, portal and client information is collected, used, retained and protected.

Read the notice

Website technology

Cookie Policy

How essential cookies and any optional analytics, embeds or similar technologies are controlled.

Read the policy

Inclusive access

Accessibility Statement

Our approach to accessible content, forms, navigation and client-support tools.

Read the statement

Help and resolution

Complaints and Support

How to raise a project, service, account, ticket, billing, accessibility or privacy concern.

Read the policy

Professional responsibility

Digital Services and AI Disclaimer

Important limits around general website information, security, SEO, automation and AI-compliance support.

Read the disclaimer

Business standards

Responsible Business Statement

Our proportionate commitment to ethical suppliers, human rights, privacy, accessibility and responsible technology.

Read the statement