Secure client support
Your support, tickets and updates in one place.
Sign in or request a secure email link to view your MediaMatic support history, reply safely and add files when we need more detail.
Client access
Choose the secure route that suits you.
Existing account holders can sign in. If you only need to check a ticket, request a private link using the same email address used for your support request.
For your protection, new accounts are created by MediaMatic after email ownership has been confirmed. A secure ticket link remains the quickest way to gain access.
Sign in to your MediaMatic account.
Use your account for support tickets, secure replies and client services.
Need help getting in?
Reset your password or request a secure link for an existing support ticket.
Access an existing ticket
We will email a private, time-limited link if the address matches a ticket.
After your password is accepted, you may be asked for a 2FA security code. Having trouble with 2FA?